But Zappos has so distinguished itself as superior on two separate occasions that I want to spread some Zappos love.
Last spring I ordered my eldest daughter a pair of Sugar shoes (absolutely not worth the money) and I noted, several months later, that the fabric around the buckle had frayed. No problem! Zappos sent a new pair out overnight!
Earlier this week a pair of pewter cut-out booties arrived for me in my usual size (8.5) that were, alas, too large. When I went online to reorder, the price had risen by $30.
With a telephone call (very quickly answered, unlike at J. Crew, where I was kept on hold for at least 15 minutes on three separate occasions this week and had my email query go entirely unanswered), the friendly representative honored my original price, switched my original payment over to the new shoes so I didn’t have to pay again, and overnighted my new shoes free of charge.
I was almost expecting him to offer me a chocolate cheesecake.
So cheers to Zappos! I’d do business there again any time.